FAQs

Frequently Asked Questions

  • How can I join the library?

    Everyone is welcome to use our Libraries. To borrow items all you need to do is become a member of our Libraries. Just come into one of the library branches with identification and proof of your current address. You can borrow the same day. Children are welcome to join the library at any age, parents/ guardians are responsible for all loans until the age of 17 years.

  • How many items can I borrow?

    You can borrow up to 15 items. DVD’s are limited to 2 per person.

  • How long can I borrow items for?

    The borrowing period for most items is 30 days with 1 auto renewal. DVDs are loaned for 7 days and TV on DVD for 14 days. You need to bring your library card to borrow items. Bestsellers and items in demand are encouraged to be returned within 2 weeks. Please take care of items borrowed and return them promptly. If items are overdue, borrowing privileges can be withdrawn until all items are returned. Charges of $1.50 per day apply to overdue DVD’s.

  • How can I renew my items?

    You can come into one of the branches with your library card and renew your items or you are also able to renew items over the phone please have your library card number ready. You are also able to renew your items online through the online library catalogue using the Member Services section to sign in with your membership number from your library card.

  • Can I use the internet?

    All our branches have public access computers available for use. There is no cost if you are a member of North Western Library. Computers can be booked in advance by coming into the library, phoning your branch or making a booking online.


    Wifi access is available at most branches.

  • How can I obtain an item if the library doesn’t have it?

    If you can’t find what you’re looking for please ask one of our staff to help. We are able to borrow items from other libraries within Australia. You may fill in an inter-library loan or request for purchase form or use our online service.

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